Refund policy
Return Policy
At MoxiCards, we take pride in creating custom orders tailored to your preferences. Because each item is uniquely crafted to your specifications, we do not offer returnsfor these products.
Quality Assurance:
We are committed to delivering high-quality products. If, however, you receive an order with a defect, incorrect customisation, or damage, please contact us within 14 days of receiving your order.
Resolution Process:
To address any issues with your order, please follow these steps:
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Contact Us: Reach out to our customer service team via email within 14 days of receiving your order. Provide your order number and detailed information about the issue.
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Photographic Evidence (if applicable): In some cases, we may request photographic evidence of the issue to better understand and address the problem.
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Resolution Options:
- Refund: If the issue cannot be resolved to your satisfaction, we may offer a refund for the affected item(s).
- Replacement: Alternatively, we can create and ship a replacement order with the correct specifications.
Exceptions:
Please note that we do not offer refunds or replacements for issues arising from incorrect information provided at the time of order placement. We strongly encourage double-checking all customization details before confirming your purchase.
Contact Us:
To initiate a resolution or if you have any further questions about our return policy, please contact us info@moxicards.com.
Remember to customise this policy with specific details relevant to your business, such as the contact method and time frame for reporting issues, as well as the number of days within which customers can contact you. Also, make sure to include a link to your contact page.